Refund policy

1. Refund Requests

Refund requests must be sent by email to the All4Ride customer service. Once the case has been reviewed and the refund approved, please allow 15 business days before contacting customer service again if the amount has not yet appeared on your bank account or credit card. Generally, the refund will appear within 5 to 15 business days; this period may vary slightly depending on the banking institution.

2. Right of Withdrawal

In accordance with the European Consumer Code of the European Consumer Code, customers must return products within fourteen days following notification of their decision to withdraw. Products must be returned new and undamaged in their original packaging, accompanied by all accessories, user manuals, and documentation, to the following address:

RSR SAS / ALL4RIDE
6 rue Denis Papin
77440 Lizy sur Ourq
France

If the right of withdrawal is exercised, All4Ride will refund the price of the items purchased by the customer, excluding shipping and return costs, within a maximum of 15 days after receipt of the returned items.

Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to:

  • Services fully executed where the consumer expressly consented to their immediate implementation and acknowledged waiving their right of withdrawal upon complete fulfillment of the contract (e.g., registration of a new vehicle, engraving of a serial number, specific personalization of a product).

  • Sealed goods not suitable for return due to health, safety, or hygiene reasons, which have been unsealed after delivery.

  • Goods that, after delivery, are inseparably mixed with other products or items due to their nature.

Any items returned opened, incomplete, damaged, or soiled, rendering them unsaleable due to depreciation, will be returned to the buyer, potentially engaging their responsibility.

In accordance with the European Consumer Code, the consumer must send back or return the goods to the trader without undue delay and no later than fourteen days from the communication of their decision to withdraw.